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 ChildLine is the free, 24 hour helpline for children and young people in the UK. 0800 1111 can be called about any problem, at any time – day or night. ChildLine’s counsellors are there to help you find ways to sort things out. ChildLine is confidential, they won’t tell anyone about your call unless you want ChildLine to talk to somebody for you or you are in danger. The website has information for young people on issues ranging from bullying to homelessness, and free materials for teachers.
What can I contact ChildLine about?
Children and young people phone and write to ChildLine about anything - no problem is too big or too small. Some of the things children phone about are feeling lonely or unloved, worries about their future, problems about school, bullying, drugs, pregnancy, HIV and AIDS, physical and sexual abuse, running away and concerns about parents, brothers, sisters and friends.
How can ChildLine help me?
When you phone ChildLine you will be able to talk to a counsellor - someone who will listen to you and help you find ways of sorting out your problems and worries. If you want, the counsellor can put you in touch with other people who can also help you.
Can I write to ChildLine instead?
Yes, if you prefer you can write to ChildLine and one of their counsellors will reply to your letter. You can write to: ChildLine, Freepost NATN1111, London E1 6BR - and you don`t have to use a stamp.
Can I trust ChildLine?
ChildLine is confidential – that means that whatever you say is just between you and ChildLine, unless you want us to talk to somebody for you or you are in great danger. ChildLine does not record calls, although other people from ChildLine may also listen in to your call to make sure that they can help you the best that they can.
Do I have to give my name?
No, not if you don`t want to.
Will my call be on the phone bill?
Because ChildLine is an 0800 number, calls are free and don`t show up on a BT or cable phone bill. Calls to ChildLine on 0800 1111 are currently free from all the existing networks - 3, BT Mobile, Fresh, O2, Orange, T Mobile, Virgin, Vodafone. We have been told that calls will not appear on any of these bills.
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